Orly Airports  -  Orly West Hall 2

Paris-Orly West Hall 2:

Easier access and improved space for ‘La Navette’ shuttle passengers

The refurbishment of Orly West Hall 2 makes it more user-friendly and permits quicker get around.

It allows for quality service, improved access, quicker handling and greater autonomy for passengers.

What you can expect :

Passengers at the terminal, who often travel on business, will discover that this renovation includes some immediately perceptible benefits such as:

•  Streamlined access: boarding and disembarkation are made faster and easier thanks to clearly defined areas. Security checkpoints are grouped in a single dedicated area to reduce waiting time.

• Optimized check-in areas: check-in counters for all destinations have been designed to streamline check-in procedures, giving passengers greater autonomy, reducing queues and providing Air France with greater flexibility in passenger handling.

• New services for passengers: self-service kiosks, lounge, bar, TVs broadcasting airport programs, business areas, children's areas etc.

• An automatic sorting system ensures that baggage is routed faster to the aircraft.

La Navette shuttle flights to Bordeaux, Marseille and Toulouse, as well as flights to Lyon will be handled in the refurbished Hall 2.

La Navette shuttle flights to Nice will continue to fly out of Hall 1 until June, to ensure the smooth implementation of the flight schedule in Hall 2 during the initial roll-out of the new facilities.

• Rapid check-in procedures for short-haul flights thanks to the
  e-services chain
• Short-haul flights are handled in Hall 2, and customer satisfaction on short-haul flights depends largely on the quality of ground services. Air France offers passengers the opportunity to check in online or obtain their boarding card from the self-service kiosks set up at the entrance to the hall.
• Passengers travelling with hold baggage simply drop off their baggage at an e-services baggage drop-off point for
  labelling.
• Passengers opting to check in online and travelling without baggage can print out their boarding card at home or in the office and no longer have to queue.
• Check-in of different passenger profiles to ensure all types of
  customers enjoy optimal service
• Conventional check-in procedures for Air France flights have been reorganized, with dedicated check-in areas for different types of passengers.
• This new check-in procedure is designed to provide each customer segment with the best possible quality of service.
• Overall, passengers will benefit from easier and faster access, greater autonomy and enhanced facilities, thanks to the latest available new technologies and a new organization.

Air France